Hours & Policies

Hours

Due to the COVID-19 pandemic, hours of operation and appointments have been suspended until Ashley feels it’s safe to resume working with clients.

All phone calls and emails will be responded to during business hours at Ashley’s earliest convenience. Please, no text messaging.

Policies

New Clients

You must call to schedule your first appointment. Calling to make an appointment as a surprise/gift for a new client, along with same day appointments, will not be accepted.

If the phone is not answered when calling, leave a message and Ashley will return your call at her earliest convenience during business hours. No texting.

Please note that a credit card is required to reserve your first appointment. Review the policies listed below before scheduling.

Health and Wellness

Make sure your personal hygiene is acceptable when receiving your massage. No heavy fragrances, please, as Ashley is allergic.

Services will not be given to anyone who has contagious illnesses. This includes the common cold, flu, or anything that is “lingering.” If you are ill, you’ll need to reschedule your appointment out of respect, safety, and consideration to Ashley and her other clients. You can do so by calling or sending an email.

If you have had any surgery within the last 72 hours to 9 months, an injury in the last 24 hours, or have a medical condition please consult your doctor BEFORE you schedule an appointment. Make sure your doctor gives written permission that clears you to receive deep tissue massage.

Appointments

It is necessary to arrive no more than 10-15 minutes before your appointment so we can start on time. Arriving early allows you to settle in and gives enough time for a thorough consultation.

Late Arrivals

Your appointment has been scheduled specifically for you. If you’re running late, call Ashley at 949-630-8624 to let her know.

If for any reason you cannot arrive on time, your appointment will proceed and end as scheduled. Depending on your tardiness, Ashley will determine if there is enough time to begin your session. Regardless of how much time you actually receive, you will be responsible for the full payment of the service.

If you’re more than 15 minutes late and have not called, Ashley will assume you are not showing. This may result in Ashley leaving the building or starting her next client early. Either way, you are responsible for the payment of your session.

Out of respect and consideration to others, please plan accordingly and be on time.

No-Shows

Clients who forget or consciously choose to forgo their appointment for whatever reason will be considered a “no-show.”

If you have prepaid your service, Ashley reserves the right to automatically deduct payment in full to cover your missed appointment from these funds. If you have not prepaid, your credit card on file will be charged 15 minutes after your scheduled appointment time. If your card on file is declined, you will be billed an invoice via Square for the full amount of your missed appointment. This must be paid in full prior to rescheduling.

Cancellations

Cancelling appointments costs the business time, money, and clients. To be effective and fair to everyone, 24 hours notice in the form of a phone call or email is required when cancelling an appointment. If you are unable to give 24 hours advance notice, you will be charged the full amount of your session. If the phone is not answered when calling to cancel, leave a message to avoid unwanted charges.

If you have a membership and cancel with less than 24 hours notice, your session will be forfeited. Ashley reserves the right to automatically deduct payment in full to cover your missed appointment from these funds. If you have not prepaid your service, your credit card on file will be charged. If your card on file is declined, you will be billed an invoice via Square for the full amount of your missed appointment. This must be paid in full prior to rescheduling.

If you need to change your original appointment to a shorter session that same day, there will be a $15 convenience fee added to the shorter session price.

Multiple Cancellations

Clients who have had two cancellations with less than 24 hour notice within a one year time period will be required to pay a non-refundable retainer for the full amount for any future appointments to remain on the schedule.

Those who chronically reschedule appointments, will no longer be able to schedule appointments in the future.

Right to refuse or Terminate Services

Ashley reserves the right to use her discretion to terminate any session at any time. Clients may be responsible for payment of the terminated session. If the session was prepaid, it will be considered used and no refunds will be given.

Reasons to terminate may include, but are not limited to the following:

  • Client’s behaviors, language, and/or actions deemed inappropriate, threatening, or made to cause Ashley to feel uncomfortable
  • Contagious illness such as cold, flu, or anything that is “lingering”
  • Being under the influence of pain killers whether OTC or prescription, alcohol, or other drugs causing the client not to be able to accurately gauge pain
  • Poor hygiene
  • Being late, cancelling last minute, or chronically rescheduling
Memberships

Clients holding a membership with SoleCal Barefoot Massage & Wellness agree to have the amount of one (1) barefoot massage service automatically debited from their desired account at the first of each month. There are no long-term contracts and no initial fees. Unused sessions do not rollover.

If the card linked to the client’s desired account is declined at the first of the month, it is the client’s responsibility to pay the invoice by 11:59pm PST that day.

Failure to comply will result in an invoice sent via Square for the full amount of the membership invoice with the addition of an Insufficient Funds fee of $30.00 to be paid prior to their upcoming appointment. Invoices that are not paid by the end of the month will result in membership termination with the outstanding balance due immediately in full.

To cancel membership, written notice must be given 30 days prior to the upcoming invoice.

Coupons and Promotions

Coupons and promotions cannot be combined with any other offers and are only valid for a single session. They must be used by the expiration date and hold no cash value.

Minors

Minors ages 17 and younger must have a parent or guardian present to give consent and sign the new client paperwork. The parent or guardian must remain in the room for the entirety of the session.