New Client

SoleCal Barefoot Massage & Wellness takes your safety and well-being very seriously. We follow Federal, State, County, and City guidelines as well as guidelines provided by ABMP to ensure you have a safe and pleasant experience.

Health and Wellness policies (listed below) will always apply, so please continue to stay home if you’re sick, not feeling well, or have anything “lingering.”

Making Your Appointment

A valid credit card is required to reserve your appointment along with prepayment of your session in full at the time of booking. The quickest and simplest way to book your appointment is to schedule online. The availability listed is current and up to date.

Cash and personal checks will not be accepted for first time appointments. Additionally, personal checks will not be accepted for recurring appointments.

Once your appointment is scheduled, you will receive an automated confirmation text and email (make sure to check your junk/spam folders!).

Your confirmation and reminder emails contain all the documents needed for your appointment and must be submitted more than 24 hours prior to your appointment.

The information you share is completely confidential and allows Ashley to further ensure a safe and effective session. You can also use the button below to fill out your forms.

New Clients

A valid credit card is required to reserve your appointment(s) along with prepayment of your session(s) in full at the time of booking. Cash or personal checks are not accepted for first time appointments.

Additionally, exact cash is accepted for recurring appointments, but personal checks are not.

Scheduling same day appointments, will not be accepted.

If the phone is not answered when calling SoleCal Barefoot Massage & Wellness, Ashley is either with a client or out of the office. Leave a message and she will return your call at her earliest convenience during business hours. No texting.

All Sales Final

All services, classes, memberships, and retail purchases are non-refundable. Should you need to cancel with more than 24 hours’ notice, it is the client’s responsibility to reschedule based on current availability.

Health and Wellness

Make sure your personal hygiene is acceptable when receiving your massage. Dirty feet will not receive work. No heavy odors or fragrances, as Ashley is allergic.

Services will not be given to anyone who has contagious illnesses. This includes the common cold, flu, etc., or anything that is “lingering,” such as a cough.

If you are ill or not feeling well, you’ll need to reschedule your appointment out of respect, safety, and consideration to Ashley and her other clients. You can do so by calling or sending an email.

If you have had any surgery or cosmetic work within the last 72 hours to 9 months, an injury in the last 24 hours, or have a medical condition please let Ashley know prior to your appointment as it may affect scheduling.

Regarding masks: If you want to wear a mask, your therapist will wear one too. If either you or your therapist has the sniffles, you both will wear masks. If there is a local surge or if hospitals are being affected, masks will be required by all until the surge decreases.

Vaccines/Shots

If you’ve chosen to receive any vaccine or shot for preventative healthcare measures, Ashley requests that you wait a minimum of seven (7) days after your shot to receive bodywork.

If you’re still experiencing symptoms after seven (7) days, please postpone scheduling an appointment until all symptoms are no longer present.

Appointments

It is necessary to arrive fifteen (15) minutes before your appointment so we can start on time. Arriving early allows you to use the restroom, settle in, and gives enough time for a thorough consultation.

Late Arrivals

Your appointment has been scheduled specifically for you. If you’re running late, call Ashley to let her know. If for any reason you cannot arrive on time, your appointment will proceed and end as scheduled.

Depending on your tardiness, Ashley will determine if there is enough time to begin your session.

If you’re more than 15 minutes late and have not called, Ashley will assume you are not showing. This may result in Ashley leaving the building or starting her next client early. Out of respect and consideration to others, please plan accordingly and be on time.

Cancellations and Rescheduling

To provide the highest level of focused, one-on-one care and small-group instruction, Ashley reserves significant blocks of time exclusively for your sessions. To maintain this standard of excellence, the following policies apply:

Rescheduling – 24 Hour Notice Required

SoleCal understands that life happens. You may reschedule your appointment with at least 24 hours notice via phone, email, or online through your account. In this case, your prepaid credit will remain on your account to be applied to your new date.

Late Cancellations and No-Shows

Cancellations or rescheduling requests made with less than 24 hours notice will result in the forfeiture of your prepaid session, membership credit, or class fee. This allows Ashley to compensate for the time reserved and the inability to fill the slot on short notice.

Class Integrity

As long as one student is registered, the class will proceed. However, if no students are registered 24 hours prior to the scheduled start time, the class will be cancelled and the time slot released.

Schedule Integrity

To protect the sustainability of this practice, clients who frequently reschedule or provide less than 24 hours notice will no longer be able to schedule appointments in the future.

Right to Refuse or Terminate Services

Ashley reserves the right to use her discretion to terminate any session at any time. Clients may be responsible for payment of the terminated session. If the session was prepaid, it will be considered used and no refunds will be given.

Inappropriate behavior will not be tolerated. Any inquiry, act, or comment that is made to cause Ashley to feel uncomfortable in any way will result in immediate termination of the session with full payment required.

These clients will be reported to the local police department and will no longer be allowed to receive treatments at SoleCal Barefoot Massage & Wellness.

Additional reasons to terminate may include, but are not limited to the following:

• Contagious illness such as cold, flu, or anything that is “lingering”
• Being under the influence of pain killers whether OTC or prescription, alcohol, or other drugs causing the client not to be able to accurately gauge pain
• Poor hygiene
• Being late, cancelling last minute, or chronically rescheduling

Memberships/Packages/Series

Clients holding a membership with SoleCal Barefoot Massage & Wellness agree to have the amount, determined by their preferred membership tier, automatically debited from their desired account at the first of each month.

There are no long-term contracts and no initial fees. Unused sessions do not rollover.

If the card linked to the client’s desired account is declined at the first of the month, it is the client’s responsibility to pay the invoice by 7:00pm PST that day.

Failure to comply will result in an invoice sent via Vagaro for the full amount of the membership invoice with an additional fee of $30.00 to be paid prior to their upcoming appointment.

Invoices that are not paid by the end of the month will result in membership termination with the outstanding balance due immediately in full.

To cancel membership, written notice must be given thirty (30) days prior to the upcoming invoice.

Clients who have a prepaid package or series agree to pay upfront for the sessions. These sessions must be used prior to the expiration date. Unused sessions do not rollover.

Coupons and Promotions

Coupons and promotions cannot be combined with any other offers and are only valid for a single session. They must be used by the expiration date and hold no cash value.

Minors

Minors ages 17 and younger must have a parent or guardian present to give consent and sign the new client paperwork. The parent or guardian must remain in the room for the entirety of the session.